EXECUTIVE HEAD BUTLER (BUTLER SUPERVISOR)

Job description

Key tasks

• To serve VIP guests in Executive Lounge regarding check in, check out
• To lead the butler team and ensure they always perform their service to guests as personal assistant, always anticipate guest’s needs rather than waiting to be asked.
• Arrival accommodation preparation with amenities set-up related and complete special request
• Check in and fully advise the benefits of Suite / and or Executive Rooms user
• Adapt and complete guest request. Serving coffee, high tea, food, wines, liquors and canape at the Premier Lounge.
• Check out and engage guests concern and complete guest satisfaction.
• Take appropriate action to solve guest's complaints.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

• Diploma or Certificate in Hospitality Management
• 3 year experience in guest / customer service
• Basic knowledge of all hotel operations
• Strong leadership skill
• Excellent communication skills – oral and written in English
• Excellent guest service skills
• Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented

·  Excel
·  Word
·  Micros