Events Sales Coordinator

Job description

Key tasks

Position Overview
The Events & Sales co-ordinator is responsible for supporting MICE sales and the delivery of a client focused service that results in the achievement of business revenue objectives.
This will be achieved through the provision of a well-organized and responsive booking service, the delivery of Meetings@Novotel product offer, the development of customer relationships and offering a personalized and tailored event management service.

Responsibilities:
Sales
-Competitor analysis to be completed and recorded on a regular basis including:
-Promotions, pricing, availability, test calls and conference boards
-Assess competitor brand standards and best practices
-Be sales driven to identify new leads and follow up
-E-Enquiry (Database Management)
-Ensuring all enquiries are recorded accurately in the e-enquiry application with effective follow-ups
-Data input rules and client file updates are respected
-Analyse e-enquiry to understand business lost and business gained
-Use as a means to research new clients and follow up
-Carry out local research of potential new local business. Maintain records and ensure appropriate follow up with Accor MICE sales team
-To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process
-Accurately identify customer needs, draw up well presented and customised proposals in line with brand policies and standards of presentation
-Maintain current and past client records
-Support & attend regular program of client FAM trips and show rounds
-Ensure all deadlines are met for all enquiries. Involve Events Manager in all potential high volume requests to provide the best possible rates in the market place
-Negotiate and win new contracts
-Manage the customer portfolio & develop more business opportunities

Business bookings (Diary Management):
-Make commercial decisions to maximize MICE income on a daily basis
-Actively manage business bookings, record denials, make referrals direct to other Accor properties or through ‘Sandown’
-Ensure necessary follow ups are carried out to identify future business potentia
-Attend where required daily and weekly sales meeting to ensure all departments are fully briefed to provide a high service standard promoted throughout Meeting@Novotel

Operations:
-Respect the Meeting@Novotel brand standards and review feedback to the operational team on a regular basis.
-Take responsibility for the care and maintenance of the hotel conference facilities, equipment and resources – ensure faults and maintenance issues are reported and followed up.
-Preparation of weekly event list

Client Welcome:
-Ensure all Conference Organisers receive a warm welcome and excellent service throughout the event
-React to all requests and communicate changes
-Ensure the smooth running of events on behalf of companies or individuals
-Confirm hotel fire procedure and security arrangements
-Seek feedback both formal (survey) and informal

Administration/ Revenue
-To identify customer needs and draw up a well-presented and customised business proposal in line with the brand policies
-Ensure contracts are issued for all events, returned signed by the client and that minimum number guarantees are sought and respected. Monitor the issue and return of client contracts
-Review provisional bookings and options weekly to prevent the risk of lost revenue

Credit – Sales Ledger:
-Supervise the billing – payment guarantees, credit policy and deposits
-Ensure accurate invoices are sent out daily and ledger transfers made without delay
Any other duties assigned by your Manager.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

The below is desirable but training will be given.

·  Excel
·  Power Point
·  Word
·  Opéra