Events Coordinator

Job description

Company Description

Ibis London Earls Court, part of the Accor group of hotels, provides guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline. Currently the hotel is gearing up for a full refurbishment of the 504 bedrooms, Food & Beverage outlets and all public areas creating a new combo hotel with 2 brands operating in both the midscale and economy segments.  We are looking for an experienced operator who wants be part of this amazing project supporting and being involved during the refurbishment and repositioning of the hotel over the next 2 years. The transformation of our Food & Beverage spaces will be from a functional breakfast buffet & traditional hotel restaurant with a “pub-style” bar to an on-trend premium-casual social hub and eatery across the first floor of the hotel with a further street level artisan café & deli.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realise your dreams. 

Job Description

Duties

• Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
• Take every opportunity to increase hotel revenues by upselling food and beverage and rooms
• To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
• Manage and work within a variety of budgets and ensure events are always profitable
• Ensure a prompt input of reservations and data for all group enquiries & bookings
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters
• Clear communication with all staff in relation to all group related topics
• Ensure Accor brand and company standards are implemented and updated
• Ensure security and safety procedures are updated and implemented
• Promotes positive working environment by developing positive team spirit
• Providing outstanding customer service

Customer Relations

• Provide efficient, friendly and professional service to all guests
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel

Additional Information

WHAT IS IN FOR YOU

·         Competitive salary

·         Extra annual bonus or SIP Quarterly on team performance

·         Entitle of 28 holiday days (bank holidays included)

·         Employee benefit card offering discounted rates in Accor Hotels worldwide

·         Develop your talent through learning programs by Academy Accor

·         Free Bonus Breaks Voucher

·         Friends & Family Rates

·         Eye Test Vouchers

·         Private Healthcare

·         Opportunity to grow within your property and across the world

·         Friendly working Environment

·         Ability to contribute to local community and make a difference through our Corporate           Social Responsibility activities, like Planet 21