Offers “Accor”

41 days agoAccor

Event Operations Captain Server

  • Banff (Banff)
  • Hotels - Restaurants

Job description

Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at:

Job Description

Working as a member of the Banquet team, providing set-up and service of guests’ functions while ensuring four diamond service levels and standards.

Duties and Responsibilities

·  Set-up, service, and tear-down of a variety of functions for 5 to 500 guests
·  Perform a variety of duties including set-ups, coffee service, bartending and white glove dinner service
·  Train and oversee Banquet Servers on set-up, tear-down, and service duties
·  Assist with maintaining appropriate levels of dry goods and items held for guests’ consumption
·  Attend regularly scheduled Banquet meetings
·  Provide guidance to Banquet Servers through on-going training and coaching
·  Assist with and provide feedback for Banquet Server performance reviews
·  Perform Supervisor responsibilities in the absence of the Supervisor, Assistant Manager, or Manager
·  Assist with ensuring staff scheduling meets business demands and budget
·  Be prepared to work in other F&B outlets when required due to business needs and staffing levels



·  Alberta ProServe Certification
·  Post-secondary education in hospitality or tourism is an asset
·  1+ years of experience in banquet service
·  Previous supervisory experience is an asset
·  Able to meet the physical demands of the position
·  Knowledgeable in a variety of liquor and wine
·  Able to work effectively as part of a team in a fast-paced environment
·  Able to successfully manage multiple tasks simultaneously
·  Available to work a flexible schedule and long hours based on business levels
·  Customer-service oriented
·  Computer-literate

Additional Information


·  Complimentary meal in our staff cafeteria each shift
·  Access to Employee Travel Program
·  Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Make every future a success.
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