E-Commerce Manager

Job description

Company Description

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Job Description

Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks and Responsibilities:

·  Onsite Retail Support : manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.  
·  Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
·  E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
·  Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.
·  Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.
·  Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
·  Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
·  Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
·  Financial management : Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

Qualifications

Skills and Competencies:

·  Strong leadership, communication, and interpersonal skills.
·  Excellent problem-solving abilities and decision-making capabilities.
·  Proficient in time management, delegation, and multitasking.
·  Computer and POS proficiency, with a focus on e-commerce platforms.

Requirements:

·  Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
·  Flexibility to work varied hours/days based on business needs.
·  Effective verbal and written communication skills.
·  Proficiency in hands-on management and maintenance of e-Commerce websites and portals
·  Comprehensive understanding of e-commerce dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
·  Familiarity with web design principles and meticulous attention to detail

Qualifications:

·  Previous leadership experience in retail required.
·  Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
·  University/College degree in a related discipline preferred.
·  Revenue-driven mindset with a focus on results.
·  Previous experience in the hotel industry is an asset.
·  Professional presentation and demeanor.
·  Strong interpersonal and problem-solving abilities.
·  Highly responsible, reliable, and able to thrive in a fast-paced environment.
·  Ability to maintain focus on guest needs, remaining calm and courteous at all times.
·  On-site presence required, remote work not applicable
·   

Desired Qualifications:

·  Exceptional communication and collaboration abilities
·  Capability to prioritize and oversee multiple projects concurrently
·  Self-motivated individual with demonstrated ability to excel both independently and within a team setting
·  Discern and advocate for effective practices concerning inventory management, pre-orders, and pricing strategies

Additional Information

Physical Aspects of Position (include but are not limited to): 

·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.