Offers “Accor”

17 days agoAccor

Duty Manager (Salary $76,515)

  • Melbourne (Melbourne)
  • Hotels - Restaurants

Job description

Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality   is  a  work  of  heart ,
Join  us and  become  a  Heartist ®.

Job Description

As a Duty Manager, you will complete the following tasks (but not limited to): 

·  Support the Front Office Manager in the daily management of the Front Office department. 
·  Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
·  Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
·  Deal effectively with guest complaints and feedback in an efficient and professional manner
·  Implementing strategies to increase productivity and morale. 
·  You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
·  Promoting the Accor Live Limitless Loyalty Program.
·  Ability to work a flexible 7-day roster including AM, PM and night shifts as required.

Qualifications

The successful candidate will have previous experience in a similar role plus:

·  C Class Manual Driver’s License (Preferred).
·  Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
·  RSA Certificate (Required).
·  Well-developed problem solving and analytical skills.
·  Exceptional customer service skills and the ability to motivate team members.
·  Time management skills with the ability to multi-task.
·  Opera experience desirable.
·  Ability to work across a 7-day roster.
·  Flexibility to work overnights. 

Additional Information

The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

·  Ongoing Career and Professional Development Opportunities
·  A Rewarding Work Environment
·  Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.

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