Duty Manager (Salary $76,515)
Melbourne (Melbourne) Hotels - Restaurants
Job description
Company Description
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
As a Duty Manager, you will complete the following tasks (but not limited to):
· Support the Front Office Manager in the daily management of the Front Office department.
· Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
· Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
· Deal effectively with guest complaints and feedback in an efficient and professional manner
· Implementing strategies to increase productivity and morale.
· You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
· Promoting the Accor Live Limitless Loyalty Program.
· Ability to work a flexible 7-day roster including AM, PM and night shifts as required.
Qualifications
The successful candidate will have previous experience in a similar role plus:
· C Class Manual Driver’s License (Preferred).
· Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
· RSA Certificate (Required).
· Well-developed problem solving and analytical skills.
· Exceptional customer service skills and the ability to motivate team members.
· Time management skills with the ability to multi-task.
· Opera experience desirable.
· Ability to work across a 7-day roster.
· Flexibility to work overnights.
Additional Information
The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
· Ongoing Career and Professional Development Opportunities
· A Rewarding Work Environment
· Global Discounts on Hotel Accommodation & Food and Beverage
Click 'Apply' today to begin your journey with Accor Hotels.