Duty Manager

Job description

Job Description

·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk 
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations
·  Ensure documentation of all guest related issues using the logbook
·  Sign media and supervise shift handover procedures
·  Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 
·  Assist Guest Relations in greeting, rooming, and sending off guests
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Ensure that front line staff complies with marketing techniques and maximizes sales
·  Check billing instructions, monitor guest credit and act upon any discrepancies
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
·  Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
·  Conduct Night Audit Process for hotel 

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times