DUTY MANAGER

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

·  Liaise with different departments for smooth and coordinated work.
·  Should ensure that the team members are adhering to the Human Resource policies.
·  Personally welcome and escort all hotel guests.
·  Authorize courtesies for all VIP’s
·  Maintaining guest profile and updating the same on regular basis
·  Ensure to interact with the guests & enable the team to understand guest requirements.
·  Ensure all VIP room inspection in coordination with House Keeping Department.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure effective and speedy check-in & check-out facilities.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
·  Ensure that the entrance is easily accessible to cars and taxis at all times.
·  Conduct briefing for GSA.
·  Log security incidents and accidents in accordance with hotel requirement
·  Communicates with RDM all information likely to be interest to them

Qualifications

·  Previous Duty Manager experience preferably within a hotel environment
·  Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
·  A confident and proactive problem solver, with strong conflict resolution skills
·  The innate ability to remain calm under pressure and when responding to emergency situations 
·  Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
·  Excellent attention to detail and a genuine commitment to delivering 5-star service
·  Experience with Opera PMS, and First Aid and CPR is advantageous

Additional Information

Your Team and Working Environment:

Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.

Our Commitment to Diversity & Inclusion:

We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.