Offers “Accor”

38 days agoAccor

Duty Manager

  • Makassar (Kota Makassar)
  • Hotels - Restaurants

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  Liaise with different departments for smooth and coordinated work.
·  Should ensure that the team members are adhering to the Human Resource policies.
·  Personally welcome and escort all hotel guests.
·  Authorize courtesies for all VIP’s
·  Maintaining guest profile and updating the same on regular basis
·  Ensure to interact with the guests & enable the team to understand guest requirements.
·  Ensure all VIP room inspection in coordination with House Keeping Department.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure effective and speedy check-in & check-out facilities.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
·  Ensure that the entrance is easily accessible to cars and taxis at all times.
·  Conduct briefing for concierge and Front Office Assistants.
·  Log security incidents and accidents in accordance with hotel requirement
·  Communicates with FOM all information likely to be interest to them

Qualifications

·  Previous Duty Manager experience preferably within a hotel environment
·  Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
·  A confident and proactive problem solver, with strong conflict resolution skills
·  The innate ability to remain calm under pressure and when responding to emergency situations 
·  Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
·  Excellent attention to detail and a genuine commitment to delivering 5-star service
·  Experience with Opera PMS, and First Aid and CPR is advantageous

Make every future a success.
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