Duty Manager
Phú Quốc (Thành Phố Phú Quốc)
Job description
Job Description
· Conduct daily briefings and ensure that all pertinent information is well received by team members
· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
· Review, analyze and suggest improvement of work flow and standards at the Front Desk
· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
· Communicate with Front Office Manager on all matters regarding guest services & hotel operations
· Ensure documentation of all guest related issues using the logbook
· Sign media and supervise shift handover procedures
· Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
· Provide management presence at all times by assisting with the handling of guests’
needs and complaints tactfully and efficiently
· Assist Guest Relations in greeting, rooming, and sending off guests
· Inspect front of house and back of house regularly for cleanliness and orderliness
· Ensure that front line staff complies with marketing techniques and maximizes sales
· Check billing instructions, monitor guest credit and act upon any discrepancies
· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
· Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
· Conduct Night Audit Process for hotel
· Provide department orientation and training of the hotel service standards, procedures and programs
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Motivate and provides a work environment which brings out the best in team members
· Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
· Diploma in Tourism / Hospitality Management
· Minimum 2 years of relevant experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Good working knowledge of MS Excel, Word, & PowerPoint