DAY AND NIGHT RECEPTIONIST/WELCOMER

Job description

Key tasks

We are currently looking for receptionist at Ibis London Greenwich hotel. Full – time who is full of energy, has a great personality and takes pride in giving great customer service whenever they can??? What is also important that they are team player, willing to help their colleagues whenever they can.

YOUR MISSION:

• To provide a friendly welcome and excellent service over the phone and on the guests arrival to the hotel;
• To carry out all necessary operations when guests arrive and depart;
• To supervise the hotel with special attention to safety and security;
• To help encourage customers loyalty by developing friendly personalized relationship and by ensuring that the Le Club standard are followed.
• Ensuring the highest service standards maximizing guest satisfaction and ensuring the front desk is never left unattended;
• Finding suitable solutions to meet customers needs depending on the possibilities available at the hotel;
• Ensuring a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift;
• Managing invoicing payments and cash operations during the day shift;
• Checking the “room report” and keep housekeeping informed of any modifications;
• Passing on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team;
• To lead the night team , to ensure Night times run smoothly;
• To provide a friendly welcome and excellent service over the phone and on the guests arrival to the hotel;
• To carry out all necessary operations when guests arrive and depart;
• To supervise the hotel overnight with special attention to safety and security;
• To help encourage customers loyalty by developing friendly personalised relationship and by ensuring that the Le Club standard are followed.
• Ensuring accurate night audit is completed at the end of day

WE OFFER:

• Competitive pay, annual bonus scheme, staff discounts, free stays at AccorHotels UK & Ireland, meals on duty, uniform and dry cleaning, excellent training and development opportunities.

YOU ARE:

• Always with a big smile
• Passionate about delivering a great customer experience.
• Able to operate autonomous and make decisions.

If you believe you have you have these qualities, then we want you!
We are looking forward to meet you all 

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  FOLS