Conference & Events, Sales Co-ordinator

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaniing, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

·  Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
·  Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
·  Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
·  Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
·  Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
·  Manage Group payments, cancellations, rooming lists and terms and conditions.
·  Maintains a precise filing system for all Group reservations and correspondence.
·  Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
·  Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
·  Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
·  Maintains control of Guest History and implement policy and procedures.
·  Ensures a clear line of communication with other departments for special requests or other reservation-related matters.

Salary Range: £24,000 to £26,500 per annum.

Qualifications

Experience within a Hospitality Sales or C&E Sales Office is essential.

Additional Information

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 121   rooms, and a  River View Restaurant .

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.