Concierge Agent

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

·  Assist guests with all inquiries, both hotel and non-hotel related
·  Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
·  Maintain good relationship with Airport Concierge
·  Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
·  Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
·  Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
·  Consult Log Book for information/requests left by outgoing shift
·  Manage incoming guest mail, messages, facsimiles and special deliveries
·  Manage all transportation requests
·  Manage outgoing guest mail, courier services and parcel postage as requested by guests
·  Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
·  Receive telephone calls and take messages for guests who are out
·  Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioural Standards

 

Qualifications

PERSONAL ATTRIBUTES

·  Good English language verbal communication skills 
·  Ability to work cohesively with co-workers and managers as part of a team
·  Ability to be attentive to guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with hotel residents and patrons
·  Ability to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

·  Secondary/High School education

 EXPERIENCE

·  Minimum two years’experience as a Concierge or in a related position

 

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates