Communications Agent

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that value the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

Job Description

About the Role :

Reporting to the Front Office Manager, our Communications Agents are responsible for the efficient and courteous delivery of all communication services to external callers and in-house guests.

Our Communications Agents : 

·  Attend to all incoming calls, both externally and internally.
·  Record and distribute messages, or redirect enquires accurately.
·  Provide attentive and accurate information spanning a variety of areas from in house services, to local attractions to reservations enquiries, to name a few.
·  Ensure a professional manner with all correspondence, ensuring communication is represented in line with Hotel standards.

Benefits, Rewards, Motivations :

·  Industry benefits worldwide on accommodation, dining and lifestyle services.
·  Access to daily discounted coffee and Ambassador dinning menu.
·  A unique training platform to enhance your skills and knowledge.

 

Qualifications

·  Experience within a similar role.
·  Strong communication skills.
·  Highly motivated with excellent attention to detail.
·  Ability to work a rotating roster including weekends & public holidays.
·  Ability to legally work in Australia in a ongoing basis.

Additional Information

Located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – with fantastic career and development opportunities, access to wellness benefits, hotel discounts, worldwide benefits, PLUS the opportunity to work in a precinct inclusive of the recently awarded Australian Hotel of the Year.