Chief Concierge

Job description

Key tasks

To ensure that assistance is being provided at all times to all customers and guests and their stays at hotel are comfortable and memorable.
To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
Handles or resolves any guest complaints and establishes good relationships with guests and clients of the hotel.
Identify and develop leadership qualities among staff in order to guide them towards a path of career enrichment with hotel.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 6 to 10 years
Languages essential Mandarin
English

Essential and optional requirements

College education, major in Hospitality or Tourism management or other related majors.
Concierge experiences or 3 years and above Concierge experiences.
Fluent in Chinese & English.
Familiar with Opera or Fidelio system, be good at Microsoft Office.
Enthusiasm in work, carefulness
Good communication and coordination ability, good team spirit.

·  Fidélio
·  Opéra