Call Centre Reservation Agent

Job description

Key tasks

In line with the procedures, standard call format and communication methods determined by the Call centre, you answer and handle incoming calls using the tools available to you: Phone, computer - centralised electronic reservations system TARS-, Sales scripts, Sales information, Individual target documents...

Based in the Accorhotels Call Centre located in Ploenchit area (walking distane from BTS)., your main tasks will to handle bookings over the phone, by e-mail, answer to enquires, complaint handling, in accordance to the standards determind by Accorhotels Contacts Centre.

You will be working on shift hours (Office opening hours: from 08.00 am to 10 pm daily including weekend)

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Thai
English

Essential and optional requirements

Experience in Hotel (Reservation or Reception) or any experience in Guest services is highly recommended

·  Excel
·  Power Point
·  Word