Butler

Job description

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

As a Butler, you will act a Raffles London Ambassador taking pride in serving our guests, introducing hotel’s vast offerings, and sharing vibrant stories of this magnificent Grade II listed landmark.

 

You will play a key role looking after every aspect of our guests’ experience, always respecting their privacy and ensuring they truly do feel at home while staying at The Raffles London at The OWO.

You will become their first point of contact and with this in mind you will arrange for all daily services to be coordinated around their itineraries and ensure that their every wish is actioned exceeding their expectations, creating a moment of delight and surprise. Building a strong, emotional, and genuine rapport and, depending on guests’ preferences, adhere your style of service.

 

You will appreciate that every day is different and focus on delivering consistent and personable service.

 

This role may include night cover on occasions.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

·  Staff meals whist on duty.
·  Free dry cleaning for uniform.
·  Employer pension contribution of 6%
·  Enhanced sick pay.
·  Enhanced maternity, paternity and adoption pay.
·  Life Assurance 2x salary
·  Employee assistance program, including virtual GP and financial advice.
·  Season ticket loans and cycle to work scheme.
·  Colleague gifting to celebrate special occasions.
·  Paid days off to move house or give back time to a charity of your choice.
·  Internal learning and development programmes tailored to you. 
·  Fun-filled events, whether that’s a pub quiz, team run or festive party.
·  Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
·  Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.