Bell Boy

Job description

Key tasks

Co-ordinate guest needs within the hotel
• Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
• Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
• Follow up on guest requests and ensure the guest is provided with all the assistance needed
• Pass on information as necessary to other related departments and to other members of the front-office team, maintain effective communication with all departments to ensure smooth service delivery
• Store Guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
• Ensure the security of guests’ property during transfers and/or storage in the luggage room
• Assist the guests with any request regarding tours, excursions entertainment and exhibitions happening at ADNEC
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance and hygiene adheres to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
• Attend training and meetings as and when required

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English