Bell Attendant

Job description

Key tasks

SUMMARY OF GENERAL DUTIES

• Review and update the Logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Report regularly on happening to RDM/DOR and GM.
• Maintain associate relations.
• Resolve guest complaints.
• Ensure the services are up to the required standard.
• Smooth check-in / check-out procedures.
• Check hotel situation, occupancy, functions, groups and VIPs.
• Co-operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

RESPONSIBILITY & AUTHORITY

Internal: Works in harmony with all hotel employees, applies OSM rules and provides personalized service within limit of the established job specification.
External: All guests, suppliers/partners.
Materials: All machinery and equipment at the concierge desk.

More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Chief Concierge and / or the Assistant Front Office Manager of the Hotel operation.

DUTIES & RESPONSIBILITIES

• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Maintains accurate records / documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure luggage is placed for guest to unpack.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily concierge desk report and documents systematically under the supervision of Concierge.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
• Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• Handling telephone calls at the Concierge desk.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English