Barman

Job description

Key tasks

Overview of duties
To serve Food & Beverage to the guests in the assigned place of work in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.
To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs.

Customer relations
• Provides a friendly and personal welcome for guests and remains attentive to their needs
• Promotes the bar offer
• Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production
• Knows all the bar and menu products (beverage technical guidelines)
• Manages the stocks and setup for the bar in line with brand standards
• Serves guests at the bar, organising his/her work to suit fluctuations in numbers
• Ensures the equipment used remains in good condition
• Applies the procedures for opening and closing a point of sale

Commercial / Sales
• Offers detailed advice to guests on all the services provided by the hotel
• Promotes the bar's special offers, cocktails and full range of products
• Creates the right atmosphere for the hotel's bar concept
• Develops bar revenue through additional sales techniques

Education / Professional experience
• Vocational qualification in food & beverage, bar training and/or any initial training, as long as the person is highly motivated by the sector and that his/her level of commitment and skills have been validated.
• National language and business English.

Skills / Qualities
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Good sales skills
• Dynamic
• Good presentation
• A thorough and organised approach

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English