Barista-Bartender

Job description

Job Description

Join our vibrant team as a Barista - Bartender in the heart of Baghdad, Iraq! We're looking for a passionate and versatile individual to craft exceptional coffee drinks and cocktails while providing outstanding customer service in our bustling establishment.

·  Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen, Stewarding and Cashiers.
·  Works as per the outlet's duty schedule and shifts.
·  Conducts weekly training sessions i.e. pouring practice, coffee mixing, and up-selling.
·  Observes and corrects pouring practice of all coffee staff to avoid excess wastage.
·  Ensures that orders are only issued against written / printed receipts.
·  Ensures own appearance (condition of uniforms) and grooming of all staff is impeccable.
·  Works towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours.
·  Welcome arriving guest and ensures prompt service.
·  extend prompt services to all guests.
·  Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
·  Maintains cleanliness and best possible maintenance of the counter and all related areas.
·  Handles guest complaints directly or refers them to the assistant Manager or the Outlet Manager.
·  Attends all meetings or briefings to maintain an open communication within the team.
·  Knows the menu and price structure by heart and can recommend when a guest asks for assistance.
·  Flexible to work in other areas when required by the immediate Supervisor.
·  Aware of basic cashier work and handles payments promptly and efficiently.
·  Familiar with the company’s internal policies and safety procedures

Qualifications

·  Proven experience as a barista and/or bartender (preferred)
·  Excellent knowledge of coffee preparation techniques and cocktail mixing
·  Strong customer service skills with a friendly and approachable demeanor
·  Ability to work efficiently in a fast-paced environment while maintaining attention to detail
·  Excellent time management and multitasking abilities
·  Strong verbal communication skills

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.