Bar & Restaurant Manager - Accorhotels - Northampton - Wizbii

Bar & Restaurant Manager

  • By Accorhotels
  • August 2018
  • Northampton (United Kingdom)
  • Hospitality / Tourism

Job description

Key tasks

• Manages the team of bar staff, and Restaurant staff, helping them improve their skills and providing support for career development
• Manages headcount and both organisation for optimum performance
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Is responsible for the bar's budget, develops revenue and profit margins
• Helps the hotel meet its targets

Main responsibilities

Customer relations

• Enhances customer satisfaction by his/her friendly and attentive attitude, discretion and diplomacy
• Seats customers and advises them in their choice of cocktails or other beverages
• Takes customers' orders
• Is attentive to customers and provides an appropriate response to every request
• Establishes a trusting relationship with guests by providing reliable advice
• In coordination with the F&B Manager, handles complaints and remarks relating to the department

Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc.) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Ensures that beverages conform to hygiene standards and preparation instructions and are served in a timely manner
• Supervises and checks the bar set-up, menu presentation and pricing and creates special promotional events in order to increase revenue and profit margins
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the bar (restaurant, front office etc.)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management and cross-departmental responsibilities

• Evolves working methods in line with brand philosophy
• Is involved in the recruitment, integration and assessment of employees, with the F&B Manager
• Conducts the technical and sales training for the team and supports high potential employees through their career development
• Ensures that staff represent the brand correctly, checking their uniforms and appearance
• Prepares work schedules in line with activity forecasts
• Gets the team involved in actions to meet the department or hotel's targets
• Manages the team of bar staff and Restaurant staff, creating a good working atmosphere
• Organises operations and ensures that information is duly passed on to the team
• Ensures compliance with labour law in the department

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the bar's special offers, cocktails and full range of products
• Is active in creating a great atmosphere and managing operations
• Keeps a close track of what the competition is doing

Management and administration

• Is responsible for ensuring that consumption ratios meet the targets defined by the hotel and brand
• Helps prepare the annual budget for the bar, analyses results and implements corrective actions as necessary
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Manages stocks, takes part in inventories and justifies any consumption differences
• Ensures that equipment and appliances under his/her responsibility remain in good condition

Hygiene / Personal safety / Environment

• Has a thorough knowledge of HACCP hygiene regulations and ensures they are respected at all times
• Applies the hotel's security regulations (in case of fire etc.)
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc.)

Reporting line
Reports to the Operational Manager


Education / Professional experience
• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus

Skills / Qualities

A new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,
Open-mindedness, interpersonal skills and sense of initiative.'

• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Seeked profile


Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Accorhotels


AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.


2516 vacancies open at Accorhotels

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!