Bar Manager

Job description

Key tasks

OVERVIEW OF DUTIES
•Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset
• Manages the team of bar staff, helping them improve their skills and providing support for career
development
• Manages headcount and bar organisation for optimum performance
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security
standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Is responsible for the bar's budget, develops revenue and profit margins
• Helps the hotel meet its targets

CUSTOMER RELATIONS
• Enhances customer satisfaction by his/her friendly and attentive attitude, discretion and diplomacy
• Seats customers and advises them in their choice of cocktails or other beverages
• Takes customers' orders
• Is attentive to customers and provides an appropriate response to every request
• To establish a rapport with guests maintaining good customer relationship and assisting to update
guest history.
• In coordination with the F&B Manager, handles complaints and remarks relating to the department
• To handle difficult guest in conjunction with the security department.

TEAM MANAGEMENT
• To ensure that all operating standards are adhered to in order to achieve the level of service established in
the Departmental Operations Manual. Evolves working methods in line with brand philosophy
• To assign responsibilities to subordinates and to check their performance periodically.
• Is involved in the recruitment, integration and assessment of employees, with the F&B Manager
• To assist and coach in the operation and be visible during peak times.
• Conducts the technical and sales training for the team and supports high potential employees through
their career development
• Ensures that staff represent the brand correctly, checking their uniforms and appearance
• Prepares work schedules in line with activity forecasts
• Gets the team involved in actions to meet the department or hotel's targets
• Manages the team of bar staff, creating a good working atmosphere

EDUCATION / PROFESSIONAL EXPERIENCE
• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English (Fluent)

Essential and optional requirements

·  Excel
·  Word
·  HACCP
·  Micros