Offers “Accor”

Expires soon Accor

Bar Manager

  • Harbin, 中华人民共和国
  • Design / Civil engineering / Industrial engineering

Job description

Key tasks

• Acts as the guest service role model for the restaurants, set a good example of excellent customer service and creates a positive atmosphere for guest relations.
作为客户服务的榜样餐厅、树立一个好的榜样的优秀的客户服务,创造一个积极的氛围给客人。
• Interacts with guests on an informal basis during meals or upon departure to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
在客人吃饭时的一种非正式的基础上获得产品质量和服务水平的反馈,有效回应及处理客人的问题和投诉。
• Empowers Ass managers to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations.、
经理授权为顾客提供满意的服务。建立员工理解导则的期望和参数。确保员工得到持续的培训了解客人的期望。
• Observes service behaviors of associates and provides feedback to individuals and or managers; continuously strives to improve service performance.
管理者服务行为和个人反馈;不断努力提高服务绩效。
• Reviews comment cards, Medallia results and other data to identify areas of improvement; reviews findings with associates to develop appropriate correction action, shares plans with F&B and ensures action plan is followed to continuously improve results.
回顾评论卡,Medallia数据鉴定结果和其他领域的进步,对发现和员工发展适当的纠正措施、分享计划并确保餐饮部行动计划有不断提高的结果。
• Incorporates Medallia as a component of departmental meetings with a focus on continuous improvement.
作为一个组成部分Medallia了部门会议,聚焦于持续改进。
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
提高服务帮助个人的交流与了解客人的需求,提供指导、反馈、根据需要。
• Manages day-to-day operations, ensures the quality, standards meets the expectations of the customers on a daily basis.
管理日常经营,确保质量标准达到客户期望的是每天的基础。
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
在部门负责提供服务确保提供卓越的服务(例如,问候,点单提供食品和饮料的速度,实现特殊要求、收款和欢送语)。

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential Mandarin
Optional languages English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Opéra

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