Asst. Guest Relation Manager (Arabic Speaking)

Job description

Key tasks

• Ensures a warm welcome and effective information services for hotel guests.
• Ensures that guests' stay at the hotel runs smoothly and 100%guest satisfaction
• Is regularly available in the hotel lobby and reception
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints that are not settled directly by members of the team
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Organises arrivals and departures with Concierge/FO team
• Coordinates room allocation with the Housekeeper (M/F), handling any switches as necessary
• Communicates with the other departments
• Ensures that guest documentation and information is available and up-to-date
• Formalises instructions as necessary and supervises their application
• Supervises the correct use and follow-up of applications centralising customer profiles and records

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

• Vocational diploma or degree and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Significant experience in a customer-service position
• Experience in team management
• Computer literate
• Can speak Arabic and English