Assistant Welcome Manager (Front Office)

Job description

Key tasks

Are you looking for career progression within a vibrant and dynamic hotel environment? Then we are looking for you!

We are now seeking to recruit an Assistant Welcome Manager (Front Office) to join our professional Welcome team.

Who are we looking for?

You are a positive and motivated individual with an eye for detail and an obsession for providing the ultimate and most memorable Guest Experience. Aiming for excellence is in your DNA and you thrive in a fast paced and dynamic environment. Working as part of a team comes naturally to you and whilst you are a leader, you take pride in developing your team and collectively growing with those around you.

Overview of duties:

- Supporting the Welcome Manager in leading and motivating the Welcome Team whilst ensuring a great working environment and atmosphere
- Co-ordinating and organising the department (including preparation of rota, processing of payroll, preparation of training plans etc.)
- Ensuring company and Pullman brand standards are adhered to in line with the brand's recommended behavioural guidelines
- Training and developing the team whilst ensuring guest satisfaction at all times by providing the ultimate personalised Guest Experience
- Developing high quality and lasting relationships with guests and creating loyalty
- Carrying out performance reviews for team members, setting targets and helping them progress in their careers by developing their skills
- Working towards the achievement of departmental and hotel targets (both qualitative and quantitative)
- Ensuring the Guest Experience is at the heart of every interaction
What’s in it for you?

You will work with a dedicated team and be passionate about your work and have the desire to progress your career within an International Company.

 Be part of a large International hotel Company with over 4000 hotels worldwide
 Benefits include – competitive salary, Upsell incentive, Annual Bonus Scheme
 Use of hotel gym, free yoga sessions
 Two complimentary weekends per year in the UK and hotel discounts worldwide
 Discounts on Eurostar and Europcar
 Free meals on duty, along with uniform and dry cleaning provided

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Applies and ensures application of the hotel's security regulations (in case of fire etc)

Respects and ensures respect of the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)

The ideal candidate should have
Team spirit
Be extremely guest oriented and service minded
Strong Leadership skills
Great organisation skills
Sales skills

A must have a previous hotel background and hold a managerial position

You will report to the Welcome Manager

Have a previous knowledge of OPERA

You will work with a dedicated team and be passionate about your work and have the desire to progress your career within an International Company.

Pullman is the brand of ‘executive lifestyle’. A global upscale brand which brings smart business and leisure experiences to the new generation of the cosmopolitan traveller.
Pullman hotel staff welcome their guests with warmth and elegance, and create an atmosphere woven around real conviviality.

Previous experience in an upscale hotel environment is essential.

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra