Assistant Talent & Culture Manager - Accorhotels - Crawley - Wizbii

Assistant Talent & Culture Manager

  • By Accorhotels
  • July 2018
  • Crawley (United Kingdom)
  • Human Resources

Job description

Key tasks

Job Purpose
The Assistant Talent & Culture (HR) Manager is responsible for the Delivery of training and smooth operation of the administration functions of the HR department, providing a comprehensive and pro-active HR service across the hotel departments. This role is required to assist the Talent & Culture Manager in delivering day to day processes and procedures.

Functional/Technical Skills (What you need to be able to do)

• Deal with general correspondence – letters, fax, external reference requests, email etc.
• Develop and maintain a library of standard letters and templates
• Compile and place stationary orders in line with purchasing procedures
• To create all offer letters and contracts to be passed to HRM for authorisation and signature
• To carry out employment reference checks on all team members, with follow-up as necessary
• Monthly payroll administration
• Administration of all benefits i.e. My Arora Benefits, eye care, pensions & discounts
• Update hotel organisation chart on a monthly basis
• Assist with annual administration of Employee Opinion Survey
• Maintenance of Fourth Time and Attendance system
Personal Files
• To maintain an orderly and up-to-date, electronic personnel filing system
• To maintain an up-to-date computerised HR database by full use of the Fourth System, to include;
• Personal Information
• Bank details
• Sickness records
• Holiday records
• Performance Reviews
• Disciplinary and Grievance records
• Leavers
• Associated documentation
• Fourth Checklist to be completed
• To carry out annual file audits to ensure full legal compliance
• Maintain Visa and Immigration File and ensure it is kept up to date and we are legally compliant.
• Visa and proof of eligibility expiration tracker

• Manage all incoming applications to include:
• Produce short-lists & telephone screening where necessary
• Applicant sharing via the cluster talent pool
• Ensuring timely follow up with department managers
• Ensuring that all applicants receive an appropriate response within set timeframe
• Support HRM with first interviews where necessary
• Gather and verify visa/permit documentation
• Assist the TCM with management of all web based recruitment sites to include;
• Displaying all current vacancies on line
• Managing all incoming applications in a timely fashion
• Producing usage reports as required

Employee Relations
• Maintain an up to date knowledge of company policies
• Support employees with any employee relations issues, escalating as appropriate to the TCM
• Assist with preparations and execution of Investigation and Grievance meetings as required.
• Ensure notes are accurate and typed up within 48 hours of the meetings
• Ensure exemplary levels of guest service are consistently maintained

• Delivery of Arora Induction
• Maintain an up to date knowledge of training which is scheduled for each property to advise accordingly
• In house training delivery as and when required
• Co-ordinate training delegates, book meeting rooms and general communication on any training courses
• Tracking of internal training completed (Training Tracker) including statutory training tracker for all departments

Processes & Procedures
• Assist with the preparations for quarterly Arora Star Awards, Way Ahead Meetings and Star of the Year
• Create and issue monthly birthday lists & cards
• Assist the team in administering any in-house reward schemes
• Maintain and update internal notice boards
• Locker & key controls
• Responsible for ensuring all voluntary leavers receive a face to face Exit Interview
• Reports on Exit interview feedback given to TCM and GM on a monthly basis.

• To attend meetings and training’s when requested
• Implement and drive engagement plans and activities throughout hotel
• Ensure exemplary levels of guest service are consistently maintained
• To maintain impeccable standards of appearance and grooming, wearing the company dress code and badge at all times
• To be aware of fire procedures, the operation of fire fighting equipment, and evacuation procedures.
• To comply with all Health and Safety procedures and follow all Health and Safety guidelines, including any reporting duties as instructed by the Company
• Administration when required for the General Manager, including minutes and letter typing and other duties when asked.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Seeked profile


Level of Education Bachelor / Licence
Areas of study Human Resources
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

What we are looking for:
• Previous experience in delivering training
• Hotel Experience Preferred
• Work experience or knowledge of Human Resources Practices
• Excellent administration and organisation skills
• Excellent command of the English language both verbal and written
• Able to work under pressure
• Highly computer literate – all Microsoft packages

Competencies and behaviours
• Curious – future focused, inquisitive and open-minded; seeks out evolving and innovative ways to add value to the organisation
• Decisive thinker – demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions.
• Skilled influencer – demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of organisation value.
• Personally credible – builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers.
• Collaborative – works effectively and inclusively with a range of people, both within and outside of the organisation.
• Drive to deliver – demonstrates determination, resourcefulness and purpose to deliver the best result for the organisation and its people.
• Courage to challenge – shows courage and confident to speak up skilfully, challenging other even when confronted with resistance or unfamiliar circumstances.
• Role model – consistently leads by example. Acts with integrity, impartiality and independence, balancing individual, organisation and legal parameters.

·  Excel
·  Power Point
·  Word

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About Accorhotels


AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.


2298 vacancies open at Accorhotels

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