Assistant SO Guest Manager (Thai Speaking)

Job description

Key tasks

During his/her duty the Assistant SO Guest Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. His/her main role is to ensure the proper work of the overall Front Office operations (Front Desk, Club Signature, Concierge, Guest Relations, Operator and Business Centre).
 The Assistant SO Guest Manager will be directly in charge of the overall Front Office during the absence of the SO Guest Manager and will take care of all his/her duties. He/ She will rotate with the Assistant Managers during daytime and handover their duties during their absence.
 The Assistant SO Guest Manager will be involved in the projects and missions engaged by the SO Guest Manager. He/she will then work very closely with the SO Guest Manager and will be dynamic to give his/her opinion, bring ideas and always tries to improve the quality and reduce the problems in the Front Office Operations. He/ She will, with and without the SO Guest Manager do some controls to ensure their proper understanding and follow up.
 The Assistant SO Guest Manager will be very involved in the Finance co-ordination with the SO Guest Manager. He will then attend weekly the Accounting meeting and ensure a quick follow up of the pending matters. He will report the evolution during the 'end-day debriefing'.
 The Assistant SO Guest Manager will be the direct supervisor of the Audit procedures and will ensure that they are understood and followed by all staff.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Thai
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra