Offers “Accor”

12 days agoAccor

Assistant Reception Manager Title

  • London (Greater London)
  • IT development

Job description

Assistant Reception Manager

Inspiring and engaging. As a Assistant Reception Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • To assist the Reception Manager and Front Office Manager in the management of the Front Desk team.
  • To assist FReception Manager and Front Office Manager in the administration running of the department.
  • To efficiently welcome, register and accommodate all arriving guests in accordance with the LQA, Forbes and Sofitel standards. Ensure that all their requests are met and handled with in a friendly manner during their stay. Efficiently deal with all administrative tasks of the Front Office.
  • To ensure the accuracy of guest accounts and accurate invoicing and debiting the guests credit cards.
  • To carefully supervise the tasks of the Receptionists and Duty Managers and in doing so ensuring a smooth handling of guest stays.
  • Follow up in a timely manner on guest complaints/comments & use the appropriate tools to communicate those.
  • To fill the role of Front Office Duty Manager and Night Manager when indicated on the Front Office rota or to assist with other duties as required.
  • Your experience and skills include:
  • Strong leadership skills
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Min 1 year experience in Supervisory position


Your team and working environment:

  • The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities.
  • You will find a strong united team that will welcome any new ideas you will bring

Our commitment to Diversity & Inclusion:

  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Make every future a success.
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