Assistant Reception Manager

Job description

Key tasks

Overview of duties
'• Ensures guests have a smooth running stay at the hotel
• Organises the customer welcome and care provided by his/her team
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features (@ll the keys to the city, service certification for France or A Club etc)'
Main responsibilities
Customer relations
'• Welcomes guests and fosters customer loyalty through his/her friendly manner
• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution'
Professional techniques / Production
'• Takes part in, organises and supervises guest arrivals and departures with the front office teams • Ensures that guest documentation and information is available and up-to-date

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Did not graduate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Opéra