Assistant Night Manager - Accorhotels - Crawley - Wizbii

Assistant Night Manager

  • By Accorhotels
  • June 2018
  • Crawley (United Kingdom)
  • Reception / Administration

Job description

Key tasks

The Assistant Night Manager is responsible for ensuring a smooth operation, contributing in achieving departmental targets whilst ensuring the excellence of service is been delivered consistently during night shift.

Duties and Responsibilities of the Assistant Night Manager
- Supervising the night team and supporting the Night Manager in the absence of the Front Office and General Manager
- Outstanding customer care at all times
- Check-in, check-out, payment transactions, guest queries, telephone handling, foreign currency, reservation handling, cash handling, shift opening and closing procedures, wake up calls, newspaper orders, night audit procedures
- Maintaining all equipment and work areas, including key and cash security
- Following all company Health and Safety guidelines
- Attend company training as and when required

Skills & Experience required by the Assistant Night Manager
- Previous hotel front office / nights experience is essential
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- A smart and professional appearance
- A positive attitude and excellent communication skills
- Experience of working with and supervising a winning team
- Ability to remain calm whilst under pressure
- Computer literacy
- Cash handling experience

If you feel you have the skills and experience required to become our Assistant Night Manager, please click apply now. We’d love to hear from you!

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Seeked profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Fidélio
·  Micros
·  Opéra

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2516 vacancies open at Accorhotels

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