Offers “Accor”

Expires soon Accor

Assistant Manager (Front Office)

  • Auckland (Auckland)
  • Administration

Job description

Key tasks

Are you a natural leader with passion for exceptional customer service?

Take the next step in your career and use your talent to create a vibrant culture within the Front Office team at the largest AccorHotels property in NZ.

The successful candidate will gain exposure to a 5 star environment and greater hotel operations.

As an Assistant Manager you will support the Front Office Manager to supervise our Front Office team. You will be responsible for the hotel in the absence of the management team.

Daily tasks include:
- Leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
- Drive up-sells as part of Hotel revenue management culture
- Ensure Accor’s guest loyalty and recognition program is maintained and delivered to its highest standards.
- Motivate and empower team members to problem solve and surprise our guests with novelty

With the recent opening of Sofitel Wellington and other upscale properties in the pipeline for AccorHotels in NZ – now is the time to take a leap into the luxury market!

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Previous Front Office experience at supervisory level is essential
- Full NZ Drivers Licence essential
- Current GM Certificate or able to obtain essential (to obtain candidates must have an LCQ certificate & 3 months supervisory experience at a licensed premises in NZ)
- Knowledge of Opera advantageous
- Immaculate personal presentation and high level of communication - both written and verbal.
- Leadership capability
- Availability to work rostered shifts

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra

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