Offers “Accor”

Expires soon Accor

Assistant Manager - Front Office

  • Hyderabad, India
  • Administration

Job description

Key tasks

Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel, Hyderabad Convention Centre.
Responsible for Reception, Concierge operations, Hospitality and Cashier.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Personally welcome and escort all guests of Novotel, Hyderabad.
Authorize courtesies for V.I.P’s.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Responsible for maintaining high level of room sales, by upselling.
Ensure that the log book is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies.
Check outstanding of in-house guests on a daily basis.
To check whether the following records are kept in order and up to date “C” forms
Reception / Information Log Book
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
Ensure that newspapers and parcels are delivered in the rooms without delay.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy check-in & check-out facilities.
Ensure that the entrance is easily accessible to cars and taxis at all times.
Candidate should possess any Graduation / Post Graduation in hotel Management.
Relevant Experience of 8 to 10 years(1+ Years as Duty Manager).
Pleasant Personality & Grooming.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 6 to 10 years
Languages essential English (Primary tongue)
Optional languages Hindi (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra

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