Assistant Manager (Front Office)

Job description

Key tasks

Do you think you are ready for your next step with Pullman Auckland? Are you a natural leader with passion for exceptional customer service? If so, then we may have the perfect opportunity for you!

We are currently looking for 2 guest centric Daytime Assistant Managers who will thrive in a busy environment and will love taking on hotel responsibility in absence of the management team.

We are offering an opportunity to take on a leadership position in Accor's largest 5 Star NZ Property and gain further development and exposure to greater hotel operations.

KEY RESPONSIBILITIES

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly in the absence of the General Manager.
• Shift supervision across the front office area.
• Leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

• Previous Front Office experience at supervisory level is essential
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability
• Availability to work rostered shifts
• Current GM Certificate