Assistant In Room Dining Manager

Job description

Key tasks

Job Description
•Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
•Develop and maintain training programs to ensure a high degree of staff professionalism
•Handle complaints and make effective service recovery
•Ensure all employees have full product knowledge
•Liaise with stewarding on inventory and breakage control
•Schedule employees to maintain Hotel’s service standards within budgeted labor costs
•Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
•High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination

Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt. Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location. Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential Mandarin

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra