Assistant Housekeeping Manager

Job description

Key tasks

GENERAL MISSION

• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of ISO14001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.
• To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per IBIS standard
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook.
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations and to take appropriate action in order to protect guests, staff and the hotel property in any given situation.
• To study, analyse and report on all variances pertaining to costs and inventory management
• To manage the hotel monthly inventory process in the strict respect of the hotel policies
• To supervise the daily receiving and storekeeping activities.

RESPONSIBILITIES AND MEANS

• To ensure that all goods movements within the hotel are accounted for and properly supported
• To ensure the implementation of all cost control policies and procedures and their enforcement by all departments
• To prepare and issue various cost reports

ADMINISTRATIVE RESPONSIBILITIES

• To discharge the duties in an effective and efficient manner.

TECHNICAL RESPONSIBILITIES

• To verify that officer checks (duty meals), F&B entertainment checks are processed according to the procedure and to prepare a daily entertainment report
• To cost all recipes, inter-kitchen transfer as well as any food and beverage consumed by the hotel employee.
• To define min/max, par stock management system and ensure the strict compliance with by all parties concerned
• To control that all goods received and delivered in/out hotel main stores are properly documented and accounted for
• To perform daily/monthly food and beverage sales reconciliation using POS-generated sales analysis report and ensure that all discrepancies are explained.
• To perform monthly physical count of all warehouse and operation stocks and month-end inventory closing in the strict respect of the hotel procedures, with final balances reconciled with general ledger month-end balance.
• To report the daily and monthly F&B costs with emphasis and detailed analysis on exceptional variances, trend of cost of sales ratios, slow moving items, breakage & loss, etc…

CUSTOMER SERVICE

• Provide efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel/company.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)