Assistant Guest relation Manager

Job description

Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.

·  Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
·  Assist in optimizing hotel occupancy and room rates to maximize revenue
·  Handle guest complaints professionally and effectively, ensuring prompt resolution
·  Support the Guest Service Manager in operating a highly proficient and productive guest services department
·  Conduct and assist in training programs for the Guest Service team
·  Collaborate with other departments to ensure seamless guest experiences
·  Implement and maintain standard operating procedures for the guest service department
·  Monitor and improve systems and procedures to enhance operational efficiency
·  Assist in managing reservations and coordinating with housekeeping for room readiness
·  Contribute to sales efforts by promoting hotel services and special offers
·  Ensure compliance with health and safety regulations
·  Participate in departmental meetings and continuous improvement initiatives

Qualifications

·  Teritary education in any discipline and hotel related experience
·  Minimum 2 years experience in supervisory position in the service industry
·  English with knowledge of second language preferred
·  Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
·  Knowledge of operations of Bell, Concierge & Valet operations
·  Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
·  Communication skills for all levels of colleagues/guests, confident, clear English
·  Interpersonal skills to deal with guests and colleague issues
·  Posses leadership qualities
·  Leads to constantly improve the guest service experience
·  Willingness to embrace changes and new technology
·  A team player, guest focused and service oriented attitude