Assistant General Manager

Job description

Key tasks

General Missions:

• Assist the General Manager in the successful operation of the hotel

• Participate in the hotel's organisation and assist Hotel Team Leader in managing the team in line with the Brand's Talent & Culture policy

• Be available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services, whilst creating sparkle moments.

• Deputise in the absence of the General Manager

Key Responsibilities

Guest relations

• Create a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty

• Ensure the guest comes first in all instances and this mind set is instilled within the whole team

Professional technique / production

• Coordinate and organise the services available to guests on a daily basis

• Take responsibility for the accommodation and restaurant services on offer through the implementation of service standards

• Ensure that sub-contracting contracts comply with the quality and profit targets

Team management

• Managerial responsibility over all of the teams under their authority

• Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development

• Participate in the recruitment and integration of new employees

• Carry out annual appraisal interviews

• Participate in putting together the hotel's training plan

• Contribute to team spirit and openness and maintaining a good working atmosphere through hands-on management
Sales

• Be aware of and involved in the hotel's local environment

• Check the validity and updating of information (description, rates) for the hotel the various distribution channels

• Oversee the quality of the hotel's services and performance through guest comments from the satisfaction survey. Respond on relevant platforms to guest feedback.

• Work with the General Manager to draw up a sales action plan for the hotel and oversee its implementation

• Participate in inter-hotel synergy, maintaining a good working relationship with the other AccorHotels in the market place

• Analyse the organisation and running of the hotel's different points of sale. Seek continuous improvement.

Administration

• Ensure that the hotel’s budget is adhered to.

• Analyse hotel results monthly and implement necessary actions

• Participate, on a daily basis, in overviewing the revenue management of the hotel, regularly communicating with the hotel RM.

• Carry out audits in compliance with administrative and financial procedures

• Assist the General Manager in administrative tasks and elements relating to team management

Hygiene / Safety / Environment

• Contribute to the safety of guests and team by anticipating and preventing risks

• Be involved in the application of health and safety rules

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

Be an Extra Smile Ambassador
Be Ambitious
Be a Team Player
Be a Challenger

·  Excel
·  Word
·  HACCP
·  TARS
·  FOLS