Assistant General Manager - Accorhotels - City of London - Wizbii

Assistant General Manager

  • By Accorhotels
  • October 2018
  • City of London (United Kingdom)
  • Quality / Safety / Hygiene
2018-10-03T12:35:53+0000

Job description

Key tasks

General Missions
• Assist the General Manager in the successful operation of the hotel
• Participate in the hotel's organisation and assist HOD’s in managing their teams in line with the Brand's Talent & Culture policy
• Be available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services, whilst creating sparkle moments.
•Deputise in the absence of the General Manager
Key Responsibilities
Guest relations
• Create a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty
• Ensure the guest comes first in all instances and this mind set is instilled within the whole team
Professional technique / production
• Coordinate and organise the services available to guests on a daily basis
• Take responsibility for the accommodation and restaurant services on offer through the implementation of service standards
• Ensure that sub-contracting contracts comply with the quality and profit targets
Team management
• Managerial responsibility over all of the teams under their authority
• Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development
• Participate in the recruitment and integration of new employees
• Carry out annual appraisal interviews
• Participate in putting together the hotel's training plan
• Contribute to team spirit and openness and maintaining a good working atmosphere through hands-on management
Sales
• Be aware of and involved in the hotel's local environment
• Check the validity and updating of information (description, rates) for the hotel the various distribution channels
• Oversee the quality of the hotel's services and performance through guest comments from the satisfaction survey. Respond on relevant platforms to guest feedback.
• Work with the General Manager to draw up a sales action plan for the hotel and oversee its implementation
• Participate in inter-hotel synergy, maintaining a good working relationship with the other AccorHotels in the market place
• Analyse the organisation and running of the hotel's different points of sale. Seek continuous improvement.
Administration
• Ensure that the hotel’s budget is adhered to.
• Analyse hotel results monthly and implement necessary actions
• Participate, on a daily basis, in overviewing the revenue management of the hotel, regularly communicating with the hotel RM.
• Carry out audits in compliance with administrative and financial procedures
• Assist the General Manager in administrative tasks and elements relating to team management
Hygiene / Safety / Environment
• Contribute to the safety of guests and team by anticipating and preventing risks
• Be involved in the application of health and safety rules

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Seeked profile

Skills

Level of Education Associate
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2387 vacancies open at Accorhotels

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