Assistant General Manager

Job description

Key tasks

Are you a passionate, eager and a self-motivated talent looking to build on success? If so, this is the perfect opportunity for you.

We are looking for a charismatic and heart-warming talent who understands the hospitality business and operations, who always strives to make our guests and talents feel welcome. In this role, you shall be assisting the General Manager to build on the success of the hotel and the team. You will embrace the Heartist culture and use this in all aspects of the job role.

General Missions
• Assist the General Manager in his role of leader, manager, administrator and salesperson
• Participate in the hotel's organisation and manage the accommodation and Food and Beverage team.
• Be readily available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services
• Ensure Guest satisfaction and loyalty thought to handle complaints and coming up with solutions, analysing and replying to guest’s feedback, oversee hotel quality performance through GSS.
• Participate in the recruitment and selection of new employees. Develop, coach and train the team, conduct annual performance reviews. Managerial responsibility for all of the team under your authority.
• Administration responsibility for invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures.
• Overlook the group reservation sales and organisation
• Take the full responsibilities of the General Manager in his absence

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Photoshop
·  Micros
·  TARS
·  FOLS