ASSISTANT FRONT OFFICE MANAGER

Job description

Key tasks

Assist and replace the Front Office Manager in the following:
-Oversees the operational activities of the front office & guest service teams
-Maintain good interpersonal relationship with Hotel guests and partners
-Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
-Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused.
-Effectively use the results and feedback from guest questionnaires and tripadvisor to improve product and service delivery.
-Actively participate in the selection and recruitment of the team.
-Effectively conduct necessary pre-opening trainings
-Implements guidelines, policies, and procedures for the operating departments.
-Ensures optimal compliance with corporate audit & reporting guidelines

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Vietnamese
Optional languages English

Essential and optional requirements

KILLS Level of Education: Bachelor / Licence Areas of study: Hospitality
Professional experiences: 3 years
Language essential: English
ESSENTIAL AND OPTIONAL REQUIREMENTS
-Vietnamese nationality only
-Minimum of 2 years in the same position within an international hotel environment
-Strong oral, written communication skills and Fluent English
-Excellent organizational, analytical and relations skills
-Able built, train , manage and motivate a team in difficult environment
-Good computer skills and knowledge of Opera is a must
-Previous resort opening experience is a plus and can live in remote area

·  Excel
·  Word
·  Opéra