Assistant Front Office Manager - Accorhotels - Wizbii

Assistant Front Office Manager

  • By Accorhotels
  • June 2018
  • Essex (United Kingdom)
  • Reception / Administration
2018-06-09T21:00:12+0000

Job description

Key tasks

Job Overview

The Assistant Front Office Manager is an exciting and key role within the hotel operation. Joining an exceptional team within this luxury environment, you will have overall responsibility for ensuring all guests and visitors have a truly personalized service experience from their arrival to their departure.

You will also be assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.

Duties and Responsibilities

•Responsible for overall management of Front Office operations.
•Lead a team in all areas of people management, including recruitment, training and development, performance management, appraisal and discipline.
•Ensure compliance with all Brand Standards including guest service.
•Ensure excellent guest service through internal measurement and external i.e. Trip Advisor
•Responsibility for budgeting, cost controls and optimizing revenue and sales opportunities.
•Ensure all systems are maintained and managed effectively.
•Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
•Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
•Perform other duties as assigned. Will also serve as a manager on duty as per the property roster.

Skills & Experience

•Previous high volume hotel experience is preferable
•Previous customer service experience is essential
•A capability and commitment to delivering high levels of customer care
•A smart and professional appearance
•A positive attitude and excellent communication skills
•Experience of working as part of a winning team
•Ability to remain calm whilst under pressure

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Seeked profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Micros
·  Opéra

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2381 vacancies open at Accorhotels

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