Assistant Front Office Manager

Job description

Key tasks

o Assist in managing the Front Office operations, ensuring a proper coverage and supervision of the Front Office sections at all times.
o Constantly ensure the efficient operation of the department to achieve highest level of guest satisfaction through supervisory motivation, coaching skills and in-depth knowledge as per hotel standards.
o Ensure that guest history, arrival, departure and VIP records are accurately updated and maintained. Ensure that transportation, airport and other services are properly coordinated.
o Assist the Front Office Manager in preparing forecasts, statistics and accurate reports.
o Ensure adherence of all team members to hotel policies and procedures regarding duties and responsibilities, attendance, personal grooming and etiquette.
o Ensure all security procedures, occupational health safety rules and practices are followed. Monitor that environmental regulations are followed.
o Ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.

MGallery: STAGE WITH TALENT

Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors. In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as  learning an high end trade in a hotel network composed above all of  franchised and managed hotels.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Arabic (Working level)

Essential and optional requirements

o Minimum of 2 years as a team leader or a similar position in a luxury/ upscale hotel or similar field
o Bachelor's Degree or equivalent
o Excellent interpersonal and English communication skills, Arabic is a plus
o Proficient in using Opera and Microsoft Office
o Strong organizational and problem-solving skills
o Experience working with multi-cultural teams

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Opéra