Assistant Front Office Manager

Job description

Key tasks

The Assistant Front Office Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty.

RESPONSIBLITIES
• The Assistant Front Office Manager is to ensure and oversee that all the Front Office Assistant and Reservation Assistant shift procedures and duties are completed on time and are procedurally correct.
• The Assistant Front Office Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel.
• Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
• The Assistant Front Office Manager is responsible and must be well equip in fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
• Supervise and assist on Front Office Assistant, Guest Relations, Reservation Assistants, Telephone Operators and Bellmen roles and duties daily.
• To oversee and monitor movement at Premier Lounge, Business Center, Le Club and Accor Plus, Kids Club and Fitness Center
• Ensure credit policy is adhered to at all times, alerting the Front Office Manager of any potential credit risks.
• Any other duties as may be assigned by the management

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra