Assistant Front Office Manager

Job description

Key tasks

- Responsible for assisting the Front Office Manager in the overall day to day Front Office Operations.
- Welcome VIP guests.
- To assist Front Office Manager to champion Le Club AccorHotels in the hotel, lead and train the team members.
- To manage and motivate Front Office team in line with the brand service standards in order to provide personalised high quality guest services.
- To ensure the team consistently offers professional, friendly, personalised and engaging service.
- To help the department meet its targets and maintain cost according to budget guidelines.
- To help increase hotel revenue through his/her sales efforts.
- To provide leadership support for the front desk and guest services in the daily operational duties.
- To investigate any guest complaints and coordinate with other departments to ensure complaints are well taken care.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

- At least a Diploma in hotel management or other related field.
- At least 3 years of working experience in the similar capacity with 5-star International chain hotels.
- Good leadership and problem solving skills.
- Knowledge in Opera System.
- Fluent in both oral and written English and Bahasa Melayu.

·  Word
·  Micros
·  Opéra