Offers “Accor”

New Accor

Assistant Front Office Manager

  • Cambridge (Cambridgeshire)
  • Teaching

Job description

Job Description

This is what your main role will be (list non-exhaustive):

·      Ensuring the reception team attentively welcomes every guest and provides exceptional service throughout their stay.

·      Personalising each interaction with guests to ensure a unique experience.

·      Leading the team to ensure hotel quality and financial targets can be met.

·      Handling emails, phone enquires and other administration tasks.

·      Responsible for balancing banking transactions for the hotel.

·      Ensuring Novotel Standards are met and maintained.

·      Competent in taking reservations, upselling where possible to maximise on average room rates.

·      Assisting with Food and Beverage services if and when required.

·      Ensures all areas public areas are cleaned and adheres to Accor All Safety cleanliness standards against COVID-19.

·      Required to attend training sessions by company during day time.

·      Working hours include weekends and public holidays.



Work Experience

·      2 years experience in a similar hotel role, is preferable.

·      Possess intimate knowledge of the function of the Reception department.

·      Have outstanding leadership skills.

·      Possess great interpersonal, communication and presentation skills.

·      Friendly, approachable with excellent customer service skills.

·      Attention to detail and exceptional organisational skills.

·      Strong team player and positive attitude.

·      Ability to work effectively under pressure.

·      Essential to be flexible with working hours.

·      Must already have the right to work in the UK.



Benefits

·      Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.

·      Free Bonus Breaks Voucher.

·      Cycle to Work Scheme.

·      Staff Uniforms Provided.

·      Employee Support through confidential Advice Line 24/7.



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