Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.
What is in it for you:
You will be working for a FUN FRONT OFFICE TEAM!
You will be exposed to all ACCOR Hotels Worldwide!
What you will be doing:
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit. Lead, coach and set clear goals and expectations for Ambassadors. Ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards. Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.)
Your experience and skills include:
Candidate must possess a minimum two-year experience in an upscale hotel as a Front Office Manager along with strong organizational skills and the ability to work independently. Four-year degree from a Hotel Management school or Business school. Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed.
Your team and working environment:
Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/