Offers “Accor”

days ago Accor

Assistant Front Office Manager at Legacy Yen Tu - MGallery, Uong Bi City, Quang Ninh, Vietnam

  • Personal services

Job description

Job Description

Fully understand PMS and Accor standards for Front Office operation

Ensure that guest documentation and information is available and private compliant with Accor guidelines. 

Keeps the databases up-to-date.

Ensures that the hotel’s pricing is correctly applied (work closely with revenue and reservation ma

Handles guest complaints if they have not been dealt with by team members and provides a rapid solution or consult to higher manager for suitable solutions for guests and resolve problem quickly on hands.

Anticipates guest needs and takes them into consideration.

Maintains close relationships with guest through their stay in order to foster loyalty.

Work Experience

High proficiency in written and spoken English

At least 2 years of experience in the role in resort and luxury Hotels


- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.