Assistant Front Office Manager

Job description

Key tasks

- Assist Front Office Manager in operating Front Office work smoothly as prescribed. To directly operate all Front Office activities when Front Office Manager is not present.
- Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
- Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
- Train, schedule and supervise Front Office team in all aspects of their jobs.
- Organize department related activities.
- Ensure the quality of services delivered to the customers by the Front Office team.
- Ensure that internal audit procedures are fully applies
- Ensure close co-operation with other departments.
- Ensure guests are attended quickly and any complaints handled tactfully and diplomatic