Offers “Accor”

Expires soon Accor

Assistant Front Desk Manager

  • West Midlands, United Kingdom

Job description

Key tasks

• Check in and Check out.
• Check the daily reports.
• Develop new training planes.
• Assist with the Day & Night Team's training and development efforts. Recruitment, Performance feedback reviews of team members
• Knowledge of the room rates, room types, packages, room changes.
• Use the correct procedures regarding the acceptance of the credit cards and cash in accordance within the hotel policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards
• Assist other departments, as necessary and be proactive at all the time
• Work with Front Desk Manager
• Deal with customer complaints and requests

Skills:

• Previous experience in a supervising/leading role.
• Excellent personal presentation, interpersonal skills, and problem solving skills as well as positive attitude
• Strong management and development skills are essential
• Solid knowledge of hotel operations including systems and attention to detail
• Excellent communication skills – Fluent in English
• Excellent grooming standards, Creativity, Passion for excellent guest service
• Ability to work on your own as well as part of a team. Passionate about development and training of the team which leads to follow up of individual training and development plans

You will look after your team and support them by facilitating their development and by helping to bring the best out of them. You will integrate, train and lead the team to success making our guest experience your priority.

This job is full time position with set schedule.

This position is NOT for WORK EXPERIENCE

All applicants must possess the legal right to work in the UK

Please apply if you think you have the right skills and knowledge to fit this position.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

• Previous experience in a supervising/leading role.
• Excellent personal presentation, interpersonal skills, and problem solving skills as well as positive attitude
• Strong management and development skills are essential
• Solid knowledge of hotel operations including systems and attention to detail
• Excellent communication skills – Fluent in English
• Excellent grooming standards, Creativity, Passion for excellent guest service
• Ability to work on your own as well as part of a team. Passionate about development and training of the team which leads to follow up of individual training and development plans

Make every future a success.
  • Job directory
  • Business directory