Assistant Front Desk Manager - Accorhotels - Wizbii

Assistant Front Desk Manager

  • By Accorhotels
  • July 2018
  • West Midlands (United Kingdom)
2018-07-04T09:19:50+0000

Job description

Key tasks

• Check in and Check out.
• Check the daily reports.
• Develop new training planes.
• Assist with the Day & Night Team's training and development efforts. Recruitment, Performance feedback reviews of team members
• Knowledge of the room rates, room types, packages, room changes.
• Use the correct procedures regarding the acceptance of the credit cards and cash in accordance within the hotel policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards
• Assist other departments, as necessary and be proactive at all the time
• Work with Front Desk Manager
• Deal with customer complaints and requests

Skills:

• Previous experience in a supervising/leading role.
• Excellent personal presentation, interpersonal skills, and problem solving skills as well as positive attitude
• Strong management and development skills are essential
• Solid knowledge of hotel operations including systems and attention to detail
• Excellent communication skills – Fluent in English
• Excellent grooming standards, Creativity, Passion for excellent guest service
• Ability to work on your own as well as part of a team. Passionate about development and training of the team which leads to follow up of individual training and development plans

You will look after your team and support them by facilitating their development and by helping to bring the best out of them. You will integrate, train and lead the team to success making our guest experience your priority.

This job is full time position with set schedule.

This position is NOT for WORK EXPERIENCE

All applicants must possess the legal right to work in the UK

Please apply if you think you have the right skills and knowledge to fit this position.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Seeked profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

• Previous experience in a supervising/leading role.
• Excellent personal presentation, interpersonal skills, and problem solving skills as well as positive attitude
• Strong management and development skills are essential
• Solid knowledge of hotel operations including systems and attention to detail
• Excellent communication skills – Fluent in English
• Excellent grooming standards, Creativity, Passion for excellent guest service
• Ability to work on your own as well as part of a team. Passionate about development and training of the team which leads to follow up of individual training and development plans

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2436 vacancies open at Accorhotels

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download